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Customer and Conflict Management – Dealing with Difficult Conversations

January 26 2022

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This interactive workshop has been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.

Workshop Dates

  • 16th February 2022: 1pm – 4pm
  • 23rd February 2022: 9am – 12.30pm
  • 10th March 2022: 1pm – 4pm
  • 15th March 2022: 1pm – 4pm

Learning Outcomes

Click HERE for full details of the workshop and to view the learning outcomes.

Booking Information

Workshops will be held on MS Teams. To book you space please send the following details listed below to jenny@practicemanagersuk.org

  • Date of the workshop you would like to attend
  • Full name
  • Emails address
  • Job Title
  • Practice