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Customer and Conflict Management – Dealing with Difficult Conversations

April 28 @ 1:00 pm - 4:00 pm

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This interactive workshop has been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.

Learning Outcomes

Click HERE for full details of the workshop and to view the learning outcomes.

Booking Information

Workshops will be held on MS Teams. To book you space please send the following details listed below to jenny@practicemanagersuk.org

  • Date of the workshop you would like to attend
  • Full name
  • Emails address
  • Job Title
  • Practice

Details

Date:
April 28
Time:
1:00 pm - 4:00 pm

Venue

Microsoft Teams

This event is for information purposes only.