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Effective Patient Encounters Training

February 3 @ 9:00 am - 12:30 pm

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Right person, right place, right time

The session will help to develop the skills and confidence of reception and non-clinical staff as the first point of contact, to actively triage and signpost patients to the most effective clinician or other service under direction of the clinical team.

There are numerous drivers for this patient centred approach and outcomes will include a more streamlined GP workload, improving efficiencies in terms of access to services and patient satisfaction. It will achieve this by releasing valuable GP time and resources. Staff will actively manage requests for GP appointments and safely redirect inappropriate GP consultations to the most appropriate care provider.

Workshop Dates

  • 3rd February 2022: 9am – 12.30pm
  • 8th February 2022: 1pm – 4pm
  • 15th February 2022: 9am – 12.30pm

Learning Outcomes

Click HERE for full details of the workshop and to view the learning outcomes.

Booking Information

Workshops will be held on MS Teams. To book you space please send the following details listed below to

  • Date of the workshop you would like to attend
  • Full name
  • Emails address
  • Job Title
  • Practice


February 3
9:00 am - 12:30 pm


Microsoft Teams

This event is for information purposes only.