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Right person, right place, right time
The session will help to develop the skills and confidence of reception and non-clinical staff as the first point of contact, to actively triage and signpost patients to the most effective clinician or other service under direction of the clinical team.
There are numerous drivers for this patient centred approach and outcomes will include a more streamlined GP workload, improving efficiencies in terms of access to services and patient satisfaction. It will achieve this by releasing valuable GP time and resources. Staff will actively manage requests for GP appointments and safely redirect inappropriate GP consultations to the most appropriate care provider.
- 3rd February 2022: 9am – 12.30pm
- 8th February 2022: 1pm – 4pm
- 15th February 2022: 9am – 12.30pm
Click HERE for full details of the workshop and to view the learning outcomes.
Workshops will be held on MS Teams. To book you space please send the following details listed below to firstname.lastname@example.org
- Date of the workshop you would like to attend
- Full name
- Emails address
- Job Title