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Free 3 GP complaints handling workshop

November 24 2021

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NHS England would like to invite you to attend a Free 3-hour GP Complaints Handling workshop from January 2022.

Workshop dates include: 

  • 13 January 2022 – Jurys Inn Plymouth, 50 Exeter St, Plymouth PL4 0AZ
  • 14 January 2022 – Hotel Mercure Bristol Holland House, Redcliff Hill, Redcliffe, Bristol BS1 6SQ
  • 27 January 2022 – DoubleTree by Hilton Hotel Leeds City Centre, Granary Wharf House, 2 Wharf Approach, Leeds LS1 4BR
  • 28 January 2022 – Jurys Inn Newcastle, Scotswood Rd, Newcastle upon Tyne NE1 4AD

The workshops have been developed to support you and your practice team in preventing and managing complaints and improving the service provided to patients.  It will encompass a presentation, reflective exercises, and facilitated group discussions.

The workshops will cover:

  • What triggers complaints and how to prevent them
  • How your practice and NHS England fit into the overall complaints process
  • How to manage and respond to a complaint effectively

How to book your place

  • Details of the session you wish to attend (including whether you’d prefer to attend in the morning or afternoon)
  • Your name
  • Your practice name
  • Your practice role
  • A contact telephone number

Additional information